Audience Persona Insights
The Luxury Business Traveler
35-55 years old
Wants VIP check-in, upgrades
Needs WiFi, lounge access
Likes concierge, in-room dining
Expects fast, flawless service
"Seen as a high-performance hospitality partner, the Luxury Business Traveler values NXS Hotel for elite service, seamless business amenities, and time-efficient luxury that supports his demanding, success-focused lifestyle."
The Family Vacationer
30-45 years old
Likes family suites, play areas
Wants easy, flexible booking
Needs kid meals, babysitting
Values clean, safe space
"Trusted for its warm and worry-free stays, the Family Vacationer turns to NXS Hotel for reliable safety, lasting comfort, and thoughtful extras that keep both kids and parents happy throughout their stay and vacation."
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The Adventure Seeker
25-40 years old
Likes guided tours, tips
Seeks cultural experiences
Picks realness over luxury
Prefers local, unique stays
"Chosen as a gateway to deeper, meaningful experiences, the Adventure Seeker sees NXS Hotel as a launchpad for local immersion, where authenticity, rich location, and adventure-first service outweigh standard luxury."
Social Media Sentiment
Last update: 04/04/2025, 3.59 PM
NXS Hotel’s Instagram builds visual appeal through interactive booking prompts, curated room tours, spa feature reels, and “Ask Livia” story highlights that blend luxury with convenience and ease. Guests appreciate the minimalist aesthetic and digital-first vibe, making the content feel both aspirational and functional to enhance their experiences.
However, some users still ask for clearer details on package pricing, seasonal promos, and what’s included in each featured stay.
Conversation Topics
Digital Check-in
Room Upgrade
Smart Booking
Spa Service
Concierge Chat
How was the summary?
Sentiment Analysis
Positive
Neutral
Negative
@nxs.hotel
1.000 comments
@artotelwan..
990 comments
@astonhotel..
1.040 comments
@santikahote..
1.020 comments
Product Sentiment
@nxs.hotel
Service Sentiment
@nxs.hotel
Social Sentiment
TikTok
YouTube
X
Last Week
Customer Support Insights
1.000
Total Conversation
+100 from last week
92
Total Customer
+7 from last week
10.000
Credit Remaining
for WhatsApp
00:02:30
Average Resolved Duration
3,6s faster from last week
4,4/5,0
Average Ratings
from 21.951 ratings
65,4%
Product Insights
Details
Special dietary requests have increased by 30%, indicating a growing demand for more diverse meal options such as vegan, gluten-free, and halal-certified menus.
Suggestion
Expand the menu variety in restaurants and room service, ensuring better availability of dietary-specific meals to enhance guest satisfaction.
23,5%
Service Insights
Details
Guest complaints related to billing errors have decreased by 20% after the implementation of a new automated invoicing system.
Suggestion
Continue optimizing billing transparency and accuracy, while introducing real-time bill previews via the NXS Hotel App to further reduce disputes.
10,1%
Lifestyle Insights
Details
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Suggestion
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Last Week
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