Last Week
1.000
Total Conversation
+100 from last week
92
Total Customer
+7 from last week
10.000
Credit Remaining
for WhatsApp
00:02:30
Average Resolved Duration
3,6s faster from last week
4,4/5,0
Average Ratings
from 21.951 ratings
65,4%
Product Insights
Details
60% of new customers prefer online account opening over visiting a branch.
Suggestion
Enhance and optimize the online account opening experience to further support the growing preference for digital banking.
23,5%
Service Insights
Details
75% of customers this week were satisfied with their complaint resolutions, which were successfully handled within 24 hours.
Suggestion
To maintain and improve this high-resolution rate, NXS Bank should focus on further optimizing complaint handling efficiency.
10,1%
Lifestyle Insights
Details
75% of customers this week were satisfied with their complaint resolutions, which were successfully handled within 24 hours.
Suggestion
To maintain and improve this high-resolution rate, NXS Bank should focus on further optimizing complaint handling efficiency.
Gender
Men
Women
Age
13 - 17
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65+
Latest Education
Other
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Diploma
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Locations
Central Jakarta
South Jakarta
Bandung
Medan
Bali
Occupation
Civil Servant
Entrepreneur
Engineer
Teacher
Brand Designer
Traits
Tech Savvy
Curious
Adventurous
Innovative
Interest
Technology
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AI
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Latest Tech
Old School
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Creative
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