Insight Details

NXS Bank

Admin

Social Attitude

Last update: 12/11/2025, 3.59 PM

Friendly

Extrovert

Introvert

Respectful

Empathys

Kind

Supportive

Gratitude

Listen

Talkative

12K

10K

8K

6K

4K

2K

0

Social Attitude

Total Customer

Percentage

Friendly

11.214

42.9%

Extrovert

8.313

35,42%

Introvert

7.999

33,9%

Respectful

6.308

27,41%

Empathy

5.953

23.98%

Kind

5.092

21,22%

Supportive

4.580

18%

Gratitude

4.381

15,8%

Listen

3.390

6,9%

Talkative

3.210

6,64%

Generated Analysis

Analysis generated on 12/11/2025, 3.59 PM

What’s Happening?

  • “Friendly” dominates at 42.9%, revealing that users perceive the brand—or themselves—as warm, approachable, and socially open.

  • “Extrovert” (35.42%) and “Introvert” (33.9%) appear almost equally, suggesting a well-balanced mix of social energy types.

  • “Respectful” (27.41%) and “Empathy” (23.98%) show strong alignment with emotionally intelligent behavior, which may indicate appreciation for inclusive or considerate messaging.

  • “Gratitude” (15.8%), “Listen” (6.9%), and “Talkative” (6.64%) are emerging as minor traits, but still valuable indicators of emotional engagement or communication preferences.

How was the suggestion?

What’s Next?

  • Design brand communication with a friendly, human-centered tone, reinforcing the approachable personality users clearly identify.

  • Balance campaign content to engage both extroverts and introverts, e.g., offer both interactive features and quiet, self-driven experiences.

  • Highlight values like empathy and respect in customer stories and brand values—these are resonating strongly with your audience.

  • Introduce features that encourage peer support, such as forums, feedback tools, or live chat for “supportive” and “kind” users.

  • Run sentiment-based personalization—AI can adapt tone and content based on dominant traits.

How was the suggestion?

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