Audience Persona Insights
The Risk-Averse Planner
35-55 years old
Prioritizes life & wealth cover
Avoids short-term, high-risk plans
Wants clear policy breakdowns
Expects stable rates & fast claims
"Seen as a long-term safety partner, the Risk-Averse Planner values NXS Insurance for transparent policies, smart investment-linked options, and steady growth that builds his wealth while reducing financial uncertainties."
The Family Protector
30-45 years old
Seeks family-friendly coverage
Prefers low, transparent pricing
Needs easy medical claims
Values fast healthcare access
"Known for its caring, practical appeal, the Family Protector trusts NXS Insurance for affordable, family-focused protection that are easy to manage, quick to claim, and thoughtfully built to safeguard the people who matter most."
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The Convenience-Seeker
22-35 years old
Hates forms & long terms
Needs instant, simple claims
Prefers on-demand, pay-per-use plans
Wants app-based coverage
"Praised for its digital-first ease and seamless convenience, the Convenience-Seeker relies on NXS Insurance for fast, flexible coverage with zero paperwork, instant mobile access, and a frictionless flow that fits his always-on lifestyle."
Social Media Sentiment
Last update: 04/04/2025, 3.59 PM
NXS Insurance builds strong credibility through accessible explainer carousels, Indra’s in-depth Q&A sessions, and myth-busting posts designed to simplify complex insurance terms. Audiences consistently appreciate the clean, user-first layout and clear, no-jargon tone that makes the content personal and trustworthy.
However, some followers still express a need for clearer guidance on pricing models, claim documentation, and how policies apply to different life stages.
Conversation Topics
Health Cover
Life Insurance
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Sentiment Analysis
Positive
Neutral
Negative
@nxs.insurance
1.000 comments
@axamandiri
990 comments
@fwd_id
1.040 comments
@lifepal.co.id
1.020 comments
Product Sentiment
@nxs.insurance
Service Sentiment
@nxs.insurance
Social Sentiment
TikTok
YouTube
X
Last Week
Customer Support Insights
1.000
Total Conversation
+100 from last week
92
Total Customer
+7 from last week
10.000
Credit Remaining
for WhatsApp
00:02:30
Average Resolved Duration
3,6s faster from last week
4,4/5,0
Average Ratings
from 21.951 ratings
65,4%
Product Insights
Details
Investment-linked life insurance sales have increased by 25%, as more customers seek financial protection with wealth growth opportunities.
Suggestion
Introduce personalized investment options based on customer risk profiles, and expand financial literacy content to educate policyholders on long-term returns.
23,5%
Service Insights
Details
Claim processing delays have decreased by 15% after implementing AI-powered document verification, reducing manual review times.
Suggestion
Further optimize real-time claim tracking through a mobile app, and introduce automated notifications to keep policyholders updated on their claim status without needing manual follow-ups.
10,1%
Lifestyle Insights
Details
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Suggestion
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Last Week
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