Last Week
1.000
Total Conversation
+100 from last week
92
Total Customer
+7 from last week
10.000
Credit Remaining
for WhatsApp
00:02:30
Average Resolved Duration
3,6s faster from last week
4,4/5,0
Average Ratings
from 21.951 ratings
65,4%
Product Insights
Details
Home decor and furniture sales have increased by 20%, indicating a growing interest in aesthetic home improvement.
Suggestion
Introduce themed home decor collections (e.g., Minimalist, Scandinavian, Industrial) and create bundled furniture packages to boost customer engagement and higher-value purchases.
23,5%
Service Insights
Details
Customer complaints about delayed deliveries have decreased by 15% after optimizing same-day delivery logistics.
Suggestion
Continue expanding same-day delivery service coverage to additional cities and introduce predictive delivery time estimates to further enhance customer trust and satisfaction.
10,1%
Lifestyle Insights
Details
Customers prioritizing convenience and time-saving solutions have driven a 25% increase in sales of multi-functional home appliances.
Suggestion
Expand the range of multi-functional products, especially in categories like kitchen gadgets and smart home devices, and promote these items as time-saving solutions for busy lifestyles.
Gender
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35 - 44
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55 - 64
65+
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