Audience Persona Insights
The Tech-Savvy Shopper
25-40 years old
Loves online shopping & fast delivery
Wants detailed reviews
Expects regular tech updates
Avoids old & slow products
"Recognized for its tech-savvy appeal and modern convenience, the Digital Enthusiast sees NXS Retail as a go-to for the latest gadget drops, seamless online experience, and reliable after-sales service that earn his long-term loyalty."
The Budget-Conscious Parent
30-50 years old
Prefers bulk and seasonal deals
Chooses affordable, reliable brands
Wants easy returns and exchanges
Avoids high‑end luxury item
"Valued for its practical yet thoughtful approach, the Budget-Conscious Parent turns to NXS Retail for dependable, budget-friendly essentials that simplify household needs, and make shopping experience feel smarter and more rewarding."
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The Trend-Driven Shopper
18-35 years old
Seeks visually striking items
Follows influencers endorsements
Avoids outdated or basic styles
Prefers limited-edition and viral fashion
"Admired for its fashion-conscious energy, the Style Seeker loves NXS Retail when it channels hype-worthy exclusives, trend-driven curation, socially approved style that spark inspiration and make each purchase feel special."
Social Media Sentiment
Last update: 04/04/2025, 3.59 PM
NXS Property’s Instagram earns consistent praise for its high-quality visual listings, immersive virtual tour reels, and smart, digestible explainer content on property topics. Followers appreciate the balance of visual appeal and practical value, making the platform both enjoyable and informative.
However, some users mention the need for clearer, more detailed information on pricing structures and contractual terms within the posts or linked pages.
Conversation Topics
Smart Listings
Digital Home Tours
Property Tips
Reno the Bot
Easy Booking
How was the summary?
Sentiment Analysis
Positive
Neutral
Negative
@nxs.property
1.000 comments
@raywhitein..
990 comments
@eraindones..
1.040 comments
@rumah123
1.020 comments
Product Sentiment
@nxs.property
Service Sentiment
@nxs.property
Social Sentiment
TikTok
YouTube
X
Last Week
Customer Support Insights
1.000
Total Conversation
+100 from last week
92
Total Customer
+7 from last week
10.000
Credit Remaining
for WhatsApp
00:02:30
Average Resolved Duration
3,6s faster from last week
4,4/5,0
Average Ratings
from 21.951 ratings
65,4%
Product Insights
Details
Home decor and furniture sales have increased by 20%, indicating a growing interest in aesthetic home improvement.
Suggestion
Introduce themed home decor collections (e.g., Minimalist, Scandinavian, Industrial) and create bundled furniture packages to boost customer engagement and higher-value purchases.
23,5%
Service Insights
Details
Customer complaints about delayed deliveries have decreased by 15% after optimizing same-day delivery logistics.
Suggestion
Continue expanding same-day delivery service coverage to additional cities and introduce predictive delivery time estimates to further enhance customer trust and satisfaction.
10,1%
Lifestyle Insights
Details
Customers prioritizing convenience and time-saving solutions have driven a 25% increase in sales of multi-functional home appliances.
Suggestion
Expand the range of multi-functional products, especially in categories like kitchen gadgets and smart home devices, and promote these items as time-saving solutions for busy lifestyles.
Last Week
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