Last Week
Insights Mapping
Customer Support Efficiency…
31%
Loyalty Program & Discount…
25%
Order Management & Shippi…
23%
Returns, Refunds & Post pur…
12%
Fraud Prevention & Secure…
9%
Suggestion
NXS Apparel should improve AI-driven customer support, optimize loyalty rewards, expand same-day delivery services, enhance return and exchange policies, and strengthen fraud prevention for a seamless fashion shopping experience.
What’s Happening?
Customer Support Efficiency & Complaint Resolution (31%)
AI chatbots handle 75% of inquiries, reducing human agent workload. However, 20% of customer complaints involve delayed deliveries. Live chat support achieves a 90% resolution rate within the first interaction.
Loyalty Program & Discount Usage (25%)
65% of repeat customers use loyalty points for discounts, though 15% forget to redeem them. Exclusive member deals increase repeat purchases by 30%.
Order Management & Shipping Preferences (23%)
55% of customers prefer home delivery, while 45% opt for click & collect. Same-day delivery requests have grown by 35%, and customers who pick up in-store spend 20% more on additional purchases.
Returns, Refunds & Post-Purchase Satisfaction (12%)
25% of returns are due to sizing issues in shoes and dresses. While 10% of customers request refunds, offering store credit helps improve retention. Hassle-free exchanges boost customer satisfaction by 20%.
Fraud Prevention & Secure Transactions (9%)
5% of customers express concerns about online payment security, while unauthorized transaction disputes make up 10% of payment-related complaints. Customers prefer one-click checkout for a faster and smoother shopping experience.
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