Last Week
1.000
Total Conversation
+100 from last week
92
Total Customer
+7 from last week
10.000
Credit Remaining
for WhatsApp
00:02:30
Average Resolved Duration
3,6s faster from last week
4,4/5,0
Average Ratings
from 21.951 ratings
60%
Product Insights
Details
Athleisure sales have increased by 30%, indicating a growing trend in versatile, comfortable fashion.
Suggestion
Expand athleisure collections, collaborate with fitness influencers, and introduce limited-edition activewear sets to capitalize on the trend.
23,5%
Service Insights
Details
Customer complaints about incorrect sizing have decreased by 15% after improving size guides and adding virtual try-on features.
Suggestion
Continue optimizing virtual try-on technology, enhance AI-powered size recommendations, and offer free exchanges on first-time purchases to further reduce sizing issues.
10,1%
Lifestyle Insights
Details
75% of customers this week were satisfied with their complaint resolutions, which were successfully handled within 24 hours.
Suggestion
To maintain and improve this high-resolution rate, NXS Apparel should focus on further optimizing complaint handling efficiency.
Gender
Men
Women
Age
13 - 17
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65+
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